Process & budget
Where does a project estimate start?+
With objective, dates, guest profile, city, and a budget band. Minimum to begin: objective, dates, guest count, city or selection criteria, budget band, and decision date. If details are thin, we begin with a short qualification call. Before quoting, we document scope, assumptions, and items that need separate confirmation.
How long does a proposal take?+
Timing depends on complexity and venue availability. Up front we agree what the first version includes: budget frame, concept routes, or a detailed estimate.
How are changes controlled?+
Every change gets an owner, budget/timing impact, and approval status. That protects both sides from decisions lost in chat threads.
China & delivery
Who owns vendors on the ground?+
One project lead is assigned. The legal and contractual delivery model is documented in the proposal.
Can you guarantee any venue?+
No. Access and terms are confirmed only after the venue or partner responds. Until then, options are marked subject to availability.
Do you support exhibitions and factory visits?+
Yes, within agreed scope: registration, agenda, interpretation, transport, meeting materials, and follow-up. A factory visit itself still requires separate confirmation.
How much lead time does an event need?+
It depends on scale, permits, and venue. Instead of a universal promise, we map the critical path and name realistic decision dates after an intro brief.
Private travel
Do you sell ready-made tours?+
We use route frameworks as starting points, but the final itinerary is built around pace, interests, and guest composition.
Can we travel with children and older relatives?+
Yes. Age, mobility, dietary needs, medical requirements, and realistic transfer times are designed into the route from the start.
What does on-ground support mean?+
Channels, hours, and escalation levels are defined in the program. We do not promise “24/7” without a specific operational SLA.
Do you help with payments and apps in China?+
We prepare a pre-departure plan and backup scenarios for mainland China and Hong Kong. The workable method depends on citizenship, bank, and current rules; guidance always carries a review date.
Privacy & partners
Can we sign an NDA before the first conversation?+
Yes, when project context requires it. At first contact we do not ask for passport data, sensitive information, or unnecessary personal details.
Do you work white-label with agencies?+
For travel advisors, PCOs, and MICE agencies we run a separate RFP process: roles, confidentiality, estimate format, and communication rules are agreed upfront. The format can include agreed branding, a communication map, and limits on direct client contact — terms are fixed before the RFP.
Can a client logo appear in a case study?+
Only with written permission. Anonymous cases must explain why confidentiality applies and must not include identifying details.
